Privacy policy

Effective Date: August 6, 2026

Welcome to Falaa Store ("Falaa Store," "we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase through https://falaastore.com ("Website").

By accessing or using our Website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you create an account, place an order, or contact us, we may collect:

Full Name
Email Address
Mobile Number
Billing Address
Shipping Address
Payment Information (processed securely through third-party payment providers)
Order History

Automatically Collected Information

When you browse our Website, we may automatically collect:

IP Address
Browser Type
Device Information
Operating System
Pages Visited
Date and Time of Access
Referral URLs
Cookies and Similar Technologies

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Manage your account
Provide customer support
Send order confirmations and shipping updates
Improve our products and services
Personalize your shopping experience
Prevent fraud and unauthorized activities
Comply with legal obligations
Send promotional emails and offers (only where permitted or with your consent)

3. Payment Information

Falaa Store does not store your complete payment card information.

Payments are processed securely through trusted third-party payment gateways that comply with applicable payment security standards.

4. Cookies

We use cookies and similar technologies to:

Keep you logged in
Remember your preferences
Improve website performance
Analyze visitor behavior
Deliver relevant advertising where applicable

You can manage or disable cookies through your browser settings. Some Website features may not function properly if cookies are disabled.

5. Sharing Your Information

We do not sell your personal information.

We may share your information only with trusted third parties, including:

Payment processors
Shipping and logistics partners
Cloud hosting providers
Customer support providers
Marketing service providers
Analytics providers
Government authorities when required by applicable law

These third parties are required to protect your information and use it only for the services they provide.

6. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information, including:

SSL encryption
Secure servers
Restricted access to personal information
Regular security monitoring
Industry-standard security practices

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

7. Data Retention

We retain personal information only for as long as necessary to:

Fulfill orders
Provide customer service
Meet legal, accounting, and tax requirements
Resolve disputes
Enforce our agreements

When no longer required, information is securely deleted or anonymized where appropriate.

8. Your Rights

Depending on your location and applicable laws, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your data
Withdraw consent where applicable
Object to certain processing activities
Request data portability
Opt out of marketing communications

To exercise these rights, please contact us using the details below.

9. Third-Party Services

Our Website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.

10. Children's Privacy

Falaa Store does not knowingly collect personal information from children under the age required by applicable law without appropriate parental or guardian consent.

If we become aware that such information has been collected inadvertently, we will take appropriate steps to delete it.

11. International Data Transfers

If your information is transferred to or processed in another country, we will take reasonable steps to ensure it receives an appropriate level of protection in accordance with applicable privacy laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated Effective Date. Continued use of the Website after changes are posted constitutes acceptance of the revised Privacy Policy.